No matter where you are in the world, or which device you are using, you can access a full-featured dialing platform.
Auto-dial feature allows you to dial your contacts automatically, dispositioning every call from your desktop, landline, mobile, or VoIP.
Cloud Based Call Center™ allows you to track your calls according to employee performance, geo-location, time of day, lead quality or lead source. With the analytics features, you can time your calls to ensure you receive an answer from your contacts.
Cloud Based Call Center™allows users to choose up to 10 local phone numbers.
Buy Vanity and Toll Free 866 Area Code Numbers and use them across all our services.
With Cloud Based Call Center™, you can access unlimited extensions implementing call routing rules across all of your departments.
Play custom voicemail greetings for each of your extensions
Read your voicemails with our voicemail to email transcription service.
With the screen pop feature, you can instantly view previous interactions with your contacts, from the moment the phone begins to ring.
Segment lead lists and reach out to contacts who meet your chosen segmentation criteria.
Simultaneous call handling allows users to easily forward calls to an available agent. With Cloud Based Call Center™, there’ll be no more missed calls.
SMS autoresponders, text forwarding, and two-way business texting. `
Users can switch to the next call, at the same time as leaving voicemail messages.
Analytics features allow you to review your usage data, sms messaging, and calls, to gain valuable business insights.
Monitor your inbound calls according to call source, time, and geographic location. Data like this can help you to identify trends and improve your marketing campaigns.
Cloud Based Call Center™ allows you to tailor call dispositions to monitor leads and identify quality scores.
Employers can assign each staff member a role, and control their access to various features.
Using the predictive mode, you can dial three contacts simultaneously, and take the call with the contact who answers first. Features like these increase agent call time and improve efficiency.
Monitor your call abandonment rate, provide a pre-recorded message for these calls, and drill down on dialing rates according to your thresholds.
With the use of Zapier, and other third parties, Cloud Based Call Center™ offers plenty of integrations so that you can use our solution with all of your favorite apps.
Integrate Cloud Based Call Center™ directly into any application with our Open API
Cloud Based Call Center™ allows you to take customer calls while you’re working from home, and increase the productivity of your remote staff. With our agent performance reports, you have a solution to monitor productivity levels and offer employees your feedback. You don’t need to send new phones or computers to your remote employees. Using the Cloud Based Call Center™, your staff can use their VOIP phone, mobiles or landlines, to take calls securely. When it comes to training, our interactive plans allow you to train new staff remotely. When you’re working from home, it’s likely that you’ll be using lots of different applications. The problem is, it’s not always easy to integrate these apps together. Luckily, the Cloud Based Call Center™ integrates with Zapier, allowing you to use our software with any application that you like.
We know what small businesses need, and with these needs in mind, we created Cloud Based Call Center™. Our solution permits small companies and single users to reap the benefits of enterprise-level tech. Most dialers require three users, at least, but with the Cloud Based Call Center™, you can begin with just a single user. Cloud Based Call Center™ wants to help your company to scale and flourish; as you develop and grow, we will too. Want to improve your marketing and develop your company? Why not use our call monitoring feature? You can track data such as location, time, and source, to discover insights and boost your marketing. In a high turnover call center, businesses need a cost-efficient solution that helps them to quickly onboard and train new staff. Cloud Based Call Center™ is contract-free and allows a business to easily reassign user licenses. In a matter of seconds, you can scale up or scale down your licenses. What’s more, we provide fully interactive training so you can onboard new members of your team fast. In record time, you can hire new sales reps, and get them off to a flying start. Lengthy training sessions can be expensive and should only be used when absolutely necessary. Our Cloud Based Call Center™ solution provides free training, to help your staff get started.
Cloud Based Call Center™ has extensive experience operating in high-security environments, including prison call Centers. We can offer you a wide range of solutions, depending on the level of security you need. First, provide each staff member a phone which is linked to one external number. Next, your staff can dial into your Cloud Based Call Center™ access number. From here, staff can use their access pin, and begin dialing the appropriate contacts. We understand the challenges of high security environments and are here to ensure that your dialing platform meets your unique needs.
Whether you’re in a coffee shop, the car, or on the train, the Cloud Based Call Center™ allows you to dial wherever you have time to spare. With our versatile dialing platform, you’ll certainly gain an edge over your competitors. Our own competitors limit your calling experience by requiring you to remain in front of a screen. We are proud to offer options that drive on-the-go sales and boost connectivity. Whether you’re using our desktop or mobile phone app, you can disposition the outcomes of your call. You can also access useful analytics to help you grow. With our powerful dialing solutions, you can improve the communications of your company, without paying over the odds.
Using the Cloud Based Call Center™, your staff can segment leads and auto dial each contact directly from their mobiles. We offer extensive reporting on staff activity, so you can oversee the progress of your sales reps. Doing so allows you to ensure they are fully engaged with their leads. With the predictive mode feature, sales reps can dial multiple contacts, and then conduct their call with the first prospect to pick up the phone. With solutions like these, you’ll supercharge your sales department and gain an advantage over your competitors.
An effective system for outbound calls is vital for the success of real estate agencies. Using the Cloud Based Call Center™ you can conduct client follow-ups, chase up expired leads and prospect for listings. All of this is possible from your existing mobile phone. With Cloud Based Call Center™, you can make three times the number of calls when you’re prospecting for buyers and sellers. Our platform provides simultaneous call handling features, so you can forward calls with ease, to the agent who is available next. Why not take full advantage of our mobile dialing solution? You’ll gain the freedom to make calls on the go, to anywhere across the globe.
We understand small businesses, with that in mind we purpose built Cloud Based Call Center™ to allow single users and small businesses take advantage of enterprise level technology. While most other dialers require you to have at least 3 users, you can get started with Cloud Based Call Center™ today with just a single user. Cloud Based Call Center™ wants to grow and scale with you; as your business flourishes so will we.
